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Junior Product Owner/Business Analyst

Company Overview is a SaaS recurring revenue & customer management platform based in Atlanta, GA.  We are guided by our mission to be the best in the world at what we do and by our values of achieving extraordinary results; caring for our employees, clients and community; taking responsibility and acting like owners; transparent leadership; opportunity to make a positive difference, and a passion for innovation.  

We help our customers:

  • Grow Revenue Faster:  Recurring and Metered Billing - ​​Take full control of your billing operations with our powerful recurring and metered billing platform. has automated rating of over 100 different file formats to eliminate errors and help you be the first to market.
  • Increase Satisfaction and Reduce Churn: Customer Management System - Manage every aspect of your customer's account - from taxation to order entry - all in one place. gives you the tools you need to encourage customer loyalty and increase revenue opportunities.
  • Manage Less, Do More:  Process Automation - Our customizable workflow processes allow you to easily automate and manage any project to fit your unique business needs. Increase accuracy and measure efficiency across all of your business activities, without adding cost.
  • Gain Insights for Smarter Decisions:  Business Intelligence System - Get the insights you need to scale fast. Identify top customers, churn, MRR, accounts receivable, order summaries and more in one, consolidated view. Our business intelligence reports give you on demand reporting when you need it most.
  • Save Time, Reduce Errors, and Stay Connected:  Integrations - Ensure your business runs smoothly across all of your platforms, devices and networks. Whether you use our existing CRM, tax engine and gateway integrations, or use our enterprise level API to develop custom integrations, we help you scale without limits.
  • Boost Productivity:  Self Service Enablement - Empower your customers and partners to take charge of their own accounts with our dynamic customer and agent portals. Remove the bottlenecks - now your resellers and sales teams can have automated commission calculations, inventory reports, and more. 

Position:  Product Owner/Business Analyst - Platform Team

The Product Owner/Business Analyst is a key role within our Platform Team supporting business growth and product transformation. In this role, you will participate in projects to extend & enhance our line of SaaS recurring revenue & customer management solutions. The PO/BA will be essential in gathering business and system requirements for multiple projects in the development pipeline, including Implementations and Professional Services. This position is an exciting opportunity for candidates who thrive in fast-paced environments and are passionate about solving problems. The PO/BA will be part of a SCRUM software engineering team and should have an understanding of Agile methodology. 


  • Work closely with Project Managers, Software Engineers and clients to understand and define business needs
  • Gather and analyze requirements to create user stories and mock-ups that accurately represent the customer needs and priorities
  • Ensure business value is defined in all product designs and development plans
  • Specify acceptance criteria and user stories for features and ensure delivery of requirements that meet/exceed business needs
  • Prepare mock-ups and presentations for Executive Leadership Team and internal teams to communicate product features and functionality
  • Manage product backlog and ensure proper documentation and release notes have been provided to Client Success, Training & Enablement and Sales teams
  • Ensure proper documentation of product capabilities and manage the roll-out of product details to internal team and external clients
  • Attend requirements gathering meetings with customers, presenting the product capabilities, gathering requirements and identifying gaps

Knowledge and Skills

  • Add a list of hard and soft skills. The job description should specify education, previous job experience, certifications, and technical skills required for the role. You may also include soft skills, like communication and problem solving.
  • Keep your list concise. While you may be tempted to list out every requirement you envision for your ideal hire, including too many qualifications and skills could dissuade potential candidates.

Benefits and Perks

  • 1-3 years of experience as a product owner or business analyst, ideally with software engineering teams
  • Experience uncovering and gathering technical and business requirements from end-users
  • Experience working in Agile/SCRUM development environments. Experience with Agile/PM management tools like JIRA and Smartsheet
  • Experience with UI Design/Workflow/Mock-Up Software like Balsamiq, Axure, Mockingbird, Visio and Gliffy
  • Experience developing mock-ups, product feature presentations and documenting user stories, requirements, acceptance criteria and workflows
  • Experience in validating and ensuring baseline user stories and acceptance criteria are met upon product releases and enhancements
  • Ability to communicate with clients, senior management, technical and functional teams
  • Highly motivated to succeed, passionate about continuous improvement, growth and change, flexible and adaptable in fast-paced environments
  • Nice to have: Knowledge of Telecommunications software MetaSwitch/Broadsoft and experience with software provisioning/integration
  • Nice to have: Knowledge of Billing/Accounting software
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