View Our Website View All Jobs

Training & Enablement Analyst

About is an Atlanta-based software company located in the Buckhead area (Tower Place).  Our flagship product,, is a complete, cloud-based recurring revenue and customer management solution for communications and technology service providers.  We are guided by our mission to be the best billing and back-office software company in the world and by our values of achieving extraordinary results; caring for our employees, clients and community; taking responsibility and acting like owners; transparent leadership; opportunity to make a positive difference and a passion for innovation.  

Values: ACT TOP

  • Achieving Extraordinary Results
  • Caring For Employees, Clients, and the Community
  • Take Responsibility & Act like an Owner
  • Transparent Leadership
  • Opportunity to make a positive difference
  • Passion for Innovation

Position: Training & Enablement Analyst

Serve as a SME and share knowledge of the platform both internally and externally.  Lead the Training and Documentation initiatives of the company.  Listen and analyze customer needs and propose and implement solutions related to the platform. Lead effective cross-functional relationships between all other departments within and upholding the integrity of’s Mission & Values.  

Reports to the VP of Client Success.  The position is based in’s Atlanta office.


  • Develop and maintain a deep understanding of’s current and future Platform capabilities
  • Train, monitor & analyze clients in the transition between ops and client success in the days post activation (e.g. Go Further Process)
  • Manage each client’s project plan to ensure delivery of each step in the GO Further process
  • Work closely with the Client Success Managers to ensure delivery of each step of GO Further
  • Recommend, implement and/or deliver courses of action for clients in need of training or configuration assistance to ensure a successful transition to client success (e.g. Findings from Go Further)
  • Coordinate, analyze, recommend and/or deliver solutions to clients in need of additional assistance at any time during the client lifecycle
  • Respond & assist employees daily with training questions coming from internal channels
  • Create, maintain and deliver training for clients and employees through video and instructor led training mediums
  • Create and maintain product documentation in designated applications
  • Coordinate materials and supplies needed for Academy
  • Assist all departments with technical validation and demonstrations of features and functionality
  • Promote and influence the Platform product roadmap & Ideas board
  • Lead product presentation planning and sessions for Annual Client Summit
  • Assist with development and delivery of company-wide initiatives and projects 


  • Prepare materials at least the day before ILT and webinar sessions
  • Practice delivery of material
  • Arrive at least 15 minutes early to training webinars
  • Arrive at least 30 minutes early to in person training

 The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described.  They are intended only to describe the general nature of the job and be a reasonable representation of its activities.  Additional duties and responsibilities may be required at any time.


Each of our careers offers competitive salaries, fantastic benefits, and an extremely enjoyable environment. You get the best of both worlds; we are financially stable like a larger company, but get the culture, look and feel of a start-up.

Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*