View Our Website View All Jobs

Business Analyst - Product

Notice: cares about the health of all our candidates, and of our shared community. Due to the ongoing social distancing associated with the COVID-19 outbreak, all interviews will be held remotely via a Zoom connection that will be provided by the Recruiting team. Additionally, all new roles could also start remotely and will transition onsite as soon as possible. Click here to review and polish your virtual interview skills!

About is a SaaS recurring revenue & customer management platform based in Atlanta, GA.  We are guided by our mission to be the best in the world at what we do and by our values of achieving extraordinary results; caring for our employees, clients and community; taking responsibility and acting like owners; transparent leadership; opportunity to make a positive difference, and a passion for innovation.

Position Description 

A Business Analyst - Product should deliver accurate and on-time professional service projects to our clients. This person should be a resourceful, self-starter that wants to help shape the future of our professional service department and create positive interactions with our clients and other departments.


  • Manage the daily prioritization of Professional Services (PS) projects.
  • Qualify a requested client enhancement meets the requirements for being a Professional Service.
  • Be consistent and clear when closing out a non-qualified Professional Service.
  • Partner coordination and referral for integration work and non-qualified development.
  • Identify and manage escalations related to Professional Services.
  • Determine the application of non-fee Professional Services.
  • Initiate and manage the Professional Service requirements gathering process.
  • Schedule and lead project scoping calls with the customer.
  • Coordinate with development to communicate the customer problem and need via user stories and a templated approach. 
  • Approve that proposed solutions (wireframes, user stories) match the need of the client.
  • Ensure clear communication to client of project milestones, including scoping, solution review, scheduling development, development progress, user testing, documentation and release of the Professional Service project.
  • Measure and report on backlog, in queue and completed Professional Service items on a monthly basis.
  • Recommend and implement changes to improve efficiency and client experience during the PS process.


  • BS or BA in Business Administration, Computer Science or related field.
  • 5 years prior experience managing technical projects.
  • Strong computer and analytical skills.
  • Demonstrated prior experience in project management, implementation or account management.
  • Ability to work in a fast-paced environment and re-prioritize to meet changing business needs.
  • Strong verbal and written communication skills.
  • Project management certification very desirable.

Business Systems

  • Experience with the following applications a plus.
  • Jira
  • Zendesk
  • Wrike
  • Google Applications

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.


Read More

Apply for this position

We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*