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Solutions Analyst

Notice: cares about the health of all our candidates, and of our shared community. Due to the ongoing social distancing associated with the COVID-19 outbreak, all interviews will be held remotely via a Zoom connection that will be provided by the Recruiting team. Additionally, all new roles could also start remotely and will transition onsite as soon as possible. Click here to review and polish your virtual interview skills!


About is a software-as-a-service company that develops billing, CRM and management solutions. Our vision is to be the best billing and back office software company in the world by providing innovative solutions and extraordinary service to our clients and end-users.

The Solution Analyst plays an integral role within the client onboarding team. This role partners with the Project Manager and Data Migration Engineer on project teams to support the implementation of software for our clients.

You will apply your business knowledge, telecommunications industry expertise and expert product knowledge to create innovative solutions for our clients. The successful candidate will be highly consultative and possess client-facing superpowers.


  • Advise clients on how configuration of the platform will help them achieve their goals
  • Identify requirements using interviews, questionnaires, data analysis, review of existing systems, reports, and site visits
  • Identify, document and communicate requirements that will drive change orders
  • Work with clients to complete configuration deliverables
  • Collect and validate configuration data with the Data Migration Engineer
  • Hands-on configuration of the platform to meet client objectives
  • Support client and project team during testing and go-live phases
  • Use your technical skills to troubleshoot and inspect data to complete a root cause analysis on issues


  • Organization:  Must be highly organized and have the ability to manage multiple projects and commitments
  • Self-Directed:   Must be able to take high level requests and translate them into actionable work tasks with a stellar work ethic and sense of urgency
  • Business Acumen: Ability to identify business opportunities
  • Communication Skills:  Must have excellent verbal communication skills. Ability to listen and formulate coherent arguments. Should have excellent written communication skills and the ability to create technical documentation and presentations
  • Creativity:  Should have the ability to present creative solutions to situations
  • Results-focused:  Should be focused on the desired end result and do what is necessary to deliver
  • Teamwork:  Must be a good team player and proven relationship builder that puts team before self
  • Problem Solving:  Must demonstrate ability to logically step through a problem and complete root cause analysis on complex issues
  • Flexibility: Should thrive on change because every client is unique


  • Bachelor’s degree in Business. Information Technology, Computer Science, Computer Information Science, or a related field
  • 1+ years as an analyst, implementation consultant, or related role in the software field
  • Telecommunications industry experience is a plus
  • SQL knowledge and experience is a plus
  • Ability to come in to the office and work with the team
  • Strong analytical capabilities and technical proficiencies
  • Ability to travel up to 50%
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